Refund and Returns Policy
At 123club, your satisfaction is our highest priority. If your item doesn’t meet expectations, we offer a clear and straightforward return and exchange process to ensure a smooth experience.
Eligibility for Returns
We accept returns within 30 days of delivery, provided the following conditions are met:
- The item is unused, unworn, and in original condition
- All original tags, boxes, pouches, and protective packaging are included
- The item was not marked “Final Sale” or purchased during promotional clearance events
How to Initiate a Return
To request a return, please email us at 📩 [email protected] with:
- Your order number
- A brief explanation for the return
- Photos, if the item is damaged or defective
Our team will respond with return instructions within 1–2 business days.
Refund Process
Once your return is received and approved:
- A refund will be issued to your original payment method
- Original shipping fees are non-refundable
- Return shipping costs are the customer’s responsibility unless the return is due to a defect or error on our part
- Refunds are processed within 5–10 business days after return approval
Exchanges
Want to swap for a different style or size? We’re happy to help:
- Contact us at 📩 [email protected]
- Ensure the item meets return eligibility
- Exchanges are subject to product availability
Non-Returnable Items
The following items are not eligible for return or exchange:
- Customized or engraved products
- Items labeled as “Final Sale” or discounted clearance items
- Gift cards or store credits
Damaged or Defective Products
If your order arrives damaged or defective, notify us within 7 days of delivery. Please include:
- Your order number
- Clear photos showing the damage or defect
We’ll arrange a replacement, exchange, or full refund at no extra cost to you.
Need Help?
Our customer service team is here to assist you:
📩 Email: [email protected]
Thank you for shopping with 123club — where premium service meets peace of mind.